At Absolutely Design Candles, we stand by the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to assist with returns and refunds.

Returns

We accept returns within 30 days of your purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please include your proof of purchase when returning the item. Certain items, such as personalized or final sale products, may not be eligible for returns.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] and we will provide instructions on how to proceed.

Non-Returnable Items

• Gift cards
• Personalized or custom products
• Items marked as final sale

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return or Refund

To start a return, contact us at [email protected] with your order number and the reason for your return. We will provide you with instructions and the return address. Please do not send your purchase back without receiving confirmation from us.

If you have any other questions regarding our Refund and Returns Policy, feel free to reach out to us at [email protected] or call us at 713-281-8329. We’re here to help and want to ensure you have a pleasant experience with Absolutely Design Candles.